TG Wireless supplies wholesale phones and tablets for business orders. Shipping, return, and warranty handling depends on the order, products, condition, documentation and authorization involved, so please review the guidelines below and contact your account manager with any questions.
Shipping and Order Documentation
When your order ships, you will receive an email with your invoice and tracking information. Please inspect your shipment promptly upon arrival and keep your packaging and order documentation (invoice, packing list, and any correspondence) in case they are needed for a warranty claim or return request.
Before Requesting a Return
Before sending anything back to TG Wireless, contact your assigned account manager or reach us through Contact TG Wireless. Please provide your order or invoice information, the affected models and quantities, and the reason for the request. Photos or additional identifiers may be requested to help us review your case.
Return Authorization
Return eligibility and instructions depend on your order documentation, product condition, the reason for the request, and any applicable agreed terms. Do not ship a return until authorization and instructions have been provided by TG Wireless. Shipping a device back without prior authorization may delay or prevent resolution.
Twelve-Month Warranty Claims
TG Wireless's authoritative warranty is 12 months. Coverage and eligibility, along with RMA (Return Merchandise Authorization) handling, depend on the specific product and order documentation. Warranty claims are handled separately from discretionary returns or order changes, so please let your account manager know whether your request is a warranty claim or a general return inquiry.
Inspection and Resolution
Returned devices may be inspected before a replacement, credit, refund, or other resolution is confirmed. We are not able to promise a specific remedy in advance of inspection; the appropriate resolution depends on the findings and applicable terms for your order.
Return Shipping
Responsibility for and the method of return shipping is communicated during the authorization process, based on the circumstances of the request and any agreed terms for your order. There is no blanket policy for return shipping costs or carriers; specifics will be confirmed when your return is authorized.
Contact TG Wireless
For any shipping, return, or warranty question, contact your account manager directly or visit Contact TG Wireless. You can also review our FAQ for answers to common order and account questions, learn more about our company on About Us, or browse our product categories.
Note: Where your business requires a specific return requirement to be documented in advance (for example, for internal compliance or procurement purposes), please contact TG Wireless before purchasing so we can confirm what applies to your order.