Frequently Asked Questions
TG Wireless supplies wholesale phones and tablets to business buyers — including enterprises, resellers, distributors, exporters, government, education, healthcare, repair/retail, and MVNO/wireless accounts — for both one-time bulk orders and ongoing device programs. Below you'll find answers on inventory and grading, payment and financing, warranty and RMA, and shipping, sourced directly from our account management process.
Purchasing and Account Support
Q: Can I change quantities or cancel an item after placing my order?
Contact your account manager as soon as possible with your order number and requested change. Whether a change or cancellation is possible depends on where your order is in processing, so reach out right away for the fastest resolution.
Q: How do I track my order?
Your account manager will provide tracking information once your order ships. Contact them directly with your order number for a status update at any time.
Q: My order hasn't arrived — what should I do?
Contact your account manager with your order number and they will check tracking and carrier status on your behalf. They'll help resolve delivery issues as quickly as possible.
Q: Do I need an account to place a wholesale order?
New business buyers work directly with an account manager to set up ordering rather than a self-service account. Contact us through Contact Us to get started and discuss your volume and account setup.
Inventory, Condition, and Compatibility
Q: What device conditions does TG Wireless carry?
We carry New and Other Available Conditions across phones and tablets, graded A+, A, B, or C. Your account manager can confirm current availability and the condition mix that fits your business needs.
Q: How does your A+/A/B/C grading system work?
Our grading reflects cosmetic and functional condition, from A+ (like-new) down to C (visible wear, fully functional). Your account manager can walk through grading details for specific models before you order.
Q: Are your phones and tablets carrier-unlocked or carrier-specific?
Carrier status varies by device and lot. Contact your account manager to confirm carrier compatibility for the specific models and quantities you're sourcing.
Q: Can I get current inventory and pricing before I order?
Yes — browse Shop by Category for available models, and contact your account manager for live inventory counts, business pricing, and volume-specific quotes.
Warranty, Returns, and RMA
Q: What warranty comes with TG Wireless products?
We provide a 12-month warranty on the products we supply. Coverage details and eligibility can depend on the specific product and order, so contact your account manager to confirm what's covered for your purchase.
Q: How is a warranty claim different from a return?
A warranty claim addresses a defect covered under our 12-month warranty, while a return relates to an order issue such as a wrong or unwanted item. Both start the same way: contact your account manager, who will confirm which applies to your situation and the next steps.
Q: How do I request an RMA?
All RMA requests are authorized through your account manager — please contact them with your order number and a description of the issue before sending anything back. Authorization is required, and terms can depend on the order and product documentation, so your account manager will confirm the specifics for your case.
Q: I received the wrong product or an incomplete shipment — what do I do?
We're sorry for the inconvenience. Contact your account manager with your order details and they will help correct the error as quickly as possible.
Payment, Tax, and Financing
Q: What payment methods does TG Wireless accept?
We accept Bank Wire, ACH, Zelle, and COD with verifiable references. We do not accept PayPal or credit cards. Your account manager can confirm the best option for your order.
Q: Do you offer Net Terms for business buyers?
Net Terms may be available for qualified clients. This is an arrangement to confirm with your account manager based on your business history and order volume.
Q: Do I have to pay sales tax on my order?
Sales tax depends on your location and resale/exemption status. Contact your account manager to confirm tax requirements and provide any applicable exemption documentation.
Q: I need a copy of my receipt or invoice — how do I get one?
Contact your account manager with your order number and they will send a copy of your receipt or invoice directly.
Deployment, Buyback, and Business Programs
Q: Can TG Wireless support an ongoing device program, not just a one-time order?
Yes — beyond one-time bulk orders, we work with businesses, enterprises, MVNOs, and repair/retail partners on ongoing device programs. Contact your account manager to discuss recurring volume, consistent grading requirements, and program structure.
Q: Do you offer buyback or trade-in options for used devices?
Buyback and trade-in arrangements are handled case-by-case based on device models, volume, and condition. Contact your account manager to discuss whether a buyback arrangement is available for your inventory.
Q: What device conditions do you offer for deployment or resale?
We offer New and Other Available Conditions across phones and tablets, graded A+, A, B, or C based on cosmetic and functional condition. Your account manager can help match the right condition mix to your deployment, resale, or program needs.
Q: Can you support education, healthcare, or government buyers with specific procurement needs?
Yes — we work with education, healthcare, government, and other institutional buyers on device sourcing for deployment. Contact your account manager to discuss your procurement process, documentation needs, and volume requirements.
Orders, Fulfillment, and Shipping
Q: How do I place a wholesale order with TG Wireless?
Contact your account manager or submit a request through Contact Us with the models, condition, and quantity you need. They will confirm live availability, pricing, and payment terms before finalizing your order.
Q: How is my order packed and shipped?
Orders are packed to protect devices in transit and shipped via the carrier and method confirmed for your order. Your account manager will provide tracking information once your shipment is on its way.
Q: Do you ship internationally?
We work with business buyers, exporters, and distributors in multiple regions. Contact your account manager to confirm shipping options, documentation, and any restrictions for your destination.
Q: An item is missing or damaged in my shipment — what do I do?
Contact your account manager right away with your order number, a description of the issue, and photos if the item arrived damaged. They will confirm the resolution, whether that's a replacement, credit, or next steps under our warranty and return policies.
Contacting TG Wireless
Q: How do I contact TG Wireless?
Call us at +1-847-613-4414 or visit our Contact Us page and submit the form with your volume, preferred condition, and business details. Our team will follow up with inventory, pricing, and next steps.
Q: Do you have a page describing your company and values?
Yes — visit About Us to learn more about our history, values, and what sets TG Wireless apart for enterprise and reseller buyers.
Q: Do you have solutions specific to MVNOs and wireless operators?
Yes — see our dedicated Wholesale Phones for MVNOs page for carrier-ready inventory, grading, and program details built for MVNO and wireless operator device sourcing.
Mobile Phone Distributor
Here at TG Wireless, we make buying cell phones in bulk fast and easy. We offer wholesale mobile phones from top brands in the industry, including Apple, Samsung, Motorola, BLU, TCL, Sony and many more. We are a trusted mobile phone distributor with over 25 years of experience providing wholesale mobile phones to wholesale clients all over the world. When you buy mobile phones online from TG Wireless, you receive the highest-quality phones and devices and experience our outstanding customer service, with dedicated experts to help you find exactly what you need.
We are your one-stop wholesale cell phone distributor with the knowledge and inventory to supply your store or business with everything you need for your customers or projects. Buying mobile phones in bulk has never been faster, easier or more affordable. Shop our selection now to buy the mobile phones you need, or give us a call at:
